1005 Langley St

Victoria, BC V8W 1V7

Mon-Fri, 9am-5pm

FAQ

FAQS

How do I return something?

RETURNS

Unwashed, unworn and unused merchandise may be returned within 30 days of purchase date. Do NOT attempt to return items if the above criteria is not met. Our returns department will be unable to process your return, and item(s) will be returned to sender. 

Send Returns To:
Gingerly Witty
1710 W Sunset Blvd.
Los Angeles, CA 90026 

Once returned item(s) is/are received, your return will be processed within 1-5 business days. If returned merchandise is deemed to be in returnable condition, your refund will be issued to your bank immediately equal to the price of the returned item(s) minus shipping costs. Shipping charges will not be refunded. You will then receive the funds from the refund in your account approximately 5–10 business days after the date on which the refund was initiated. (This is an aspect of how the banking system works.)

**There are no returns on door busters or sale items. All sale items are Final Sale**

Promo codes are not valid on prior purchases. Items purchased with a promo code may be returned within 30 days of purchase for a refund of the price paid less shipping charges. Expired promo codes will not be accepted. 

Claims for damaged or faulty items must be reported within 10 days of receiving your items to ensure proper credit. Please email a picture of the damaged or faulty items to gingerlywitty@gmail.com. Only damaged goods will receive return labels.

Exchanges

Because of the rate at which items sell out we do not offer online exchanges. If you need a different size or style please return the item you want to exchange and then place a new order for the item/size you would like instead. Exchanges are however accepted in person at our store location for purchases made online or in the store.

If you have any questions about returns please contact us at info@gingerlywitty.com.

 

Do you have a physical retail store?

Yes! We’re located at 1710 W Sunset Blvd., Los Angeles, CA 90026.

How do I collaborate with you? Do you ever collaborate with bloggers or influencers on instagram?

Absolutely! Please contact us at gingerlywitty@gmail.com and our collaboration team will be in contact.

I would like to exchange something that I ordered. How do I go about exchanging?

Because of the rate at which items sell out we do not offer online exchanges. If you need a different size or style please return the item you want to exchange and then place a new order for the item/size you would like instead. Exchanges are however accepted in person at our store location for purchases made online or in the store.

I placed my order but didn't receive an order confirmation email. What should I do?

First please add gingerlywitty@gmail.com to your email address book + check your spam/junk folder for the confirmation email. If you still don't see the order confirmation, the email address entered at checkout may have been entered incorrectly. Please email us at gingerlywitty@gmail.com and tell us the email address where you would like the order confirmation sent + we will check and see if for some reason the order didn't go through or if the email address was simply entered incorrectly at checkout.

I would like to return something for a refund but the card I used to make the purchase is no longer active what should I do?

We can safely refund the original card, as banks will reroute the refund on their end. If the card is expired or cancelled, your new card will be credited with the refund. In the rare case that you don't have a new card, the bank will usually send the refund to your bank account.

In the worst case, the bank won’t know what to do, and will send the refund back to us, at which point we’ll contact you via email to ask how you would like the refund handled.

How long does shipping take?

We make our best effort to ship in-stock items the next business day after your order is placed. U.S orders will usually take 1-5 business days to arrive. Please note we are located in California so the closer you are to California the quicker your package will get to you. Also please note that most often larger (heavier) purchases ship quicker via priority ground shipping than smaller (lighter) purchases that ship via first class ground shipping.

I tried to make a purchase but the order didn't go through, however I see a pending charge on my account. What does this mean?

Purchases that are not processed due to a credit card declining because of credit limit, invalid zip code or invalid CVC number may still show up on your account as a pending charge. This charge however should drop off your account within a couple of days before any money is taken out of your account. 

How long does it take for me to receive a refund?

You will receive the funds from the refund in your account approximately 5–10 business days after the date on which the refund is initiated. (This is an aspect of how the banking system works.)

Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your bank statement, and a separate credit is not issued.

I noticed the shipping address I entered when placing my order is incorrect. What should I do?

If you have not yet received an email stating that your order has shipped please email gingerlywitty@gmail.com immediately using the Subject: "URGENT ADDRESS CHANGE" and include your order number + correct shipping address in the body of the email.

If you have already received an email stating that your order has shipped please click the tracking number in the email to see what courier was used to ship the package. Then please call your local office of said courier, give them your tracking number and let them know the correct address of where you would like the package delivered.

I received a damaged item, what should I do?

Claims for damaged or faulty items must be reported within 10 days of receiving your items to ensure proper credit. Please email a picture of the damaged or faulty items to gingerlywitty@gmail.com and our returns department will assist you further.

 

Don't see the answer to your question? Contact us.